Telewest provides a booking kiosk, a machine used to program the name and pin number of the inmate. When he/she is booked, their profile is added to an inmate-welfare fund where their money is placed on hold until processing. This allows for inmates to keep track of money and can be used for family and friends to deposit money.
Payments can be made by credit card or cash.
THE PUBLIC UTILITIES COMMISSION (PUC) GIVES CONSUMERS THE OPPORTUNITY TO FILE INFORMAL COMPLAINTS ABOUT PROBLEMS WITH THE COMMUNICATIONS SERVICES THAT THE PUC REGULATES. COMPLAINTS CAN BE FILED THROUGH